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Frequenty Asked Questions
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1. How does PersiaTours museum reservation service work?
2. How will I know that my order has been processed?
3. How quickly will my order be processed?
4. How will I know if the reservations or reservations with pre-paid tickets have been confirmed?
5. What does "reservation and pre-paid tickets" mean?
6. What does "reservation only" mean?
7. Why do some museums offer reservation service only?
8. Why does PersiaTours charge for Reservation Only service?
9. What if I am leaving in a few day and my voucher hasn't arrived yet?
11. What if the exact time I ask for is not available?
12. Can I change my reservation time/date?
13. What if I am late for my reserved entrance time?
14. What if I miss my reservation time?
15. What if I do not have my voucher with me when I arrive at the museum?
16. What if I decide not to use my reserved or reserved and pre-paid ticket?
17. What if I am unable to use my reservation because of a strike?
18. Will I have to wait in line to pick up my reserved or reserved and pre-paid ticket?
19. What if there is an exhibition at the museum?
20. Are PersiaTours's prices in US Dollars or Euros?
21. Are there Combination tickets or open-ended tickets available?
22. What if I am a travel agent placing an order for a client?
How does PersiaTours museum reservation service
work? PersiaTours arranges advance reservations to many of Iran's popular art and archeological museums. Choose your museums by city from the index at the left, or search below for your preferred museums and cities. On each museum's page, you may fill in your preferred date, time, and quantity. Once you add this item to your shopping cart, you can complete your order or continue shopping.
Once you complete your on-line order, PersiaTours's staff will process your request in the quickest manner possible. Reservations are confirmed as close as possible to your preferred entrance times. Once your museum entrances are confirmed, you will receive a PersiaTours voucher with a reservation number, which you must bring with you to the museum. In the case of reservations with pre-paid tickets, the museums will provide you with your tickets upon presentation of the voucher. When your tickets are reserved only, the museums will provide you with your tickets upon presentation of the voucher and payment for the reserved tickets.
Depending on what is most convenient for you, the PersiaTours voucher(s) can be either mailed, faxed, or e-mailed to you. In the shopping cart, you will have the option to upgrade your order to include relevant items to your museum visits.
How will I know that my order has been processed?
When your order has been received by PersiaTours's website, you will automatically receive an e-mail indicating that your order has been received. This does not mean that your requested tickets have been confirmed (see next two questions). If you have not received the confirmation e-mail, your order has not gone through properly. Please contact PersiaTours if you are having difficulties processing your order or if you have not received the e-mail confirmation.
How quickly will my order be processed?
Once PersiaTours receives your order, it is processed in the quickest manner possible. To confirm reservations, it is necessary to contact the sites and museums in Iran, and it may take several business day to make the necessary communications. If your order is placed on a weekend or a US holiDay, PersiaTours will not begin to process it until the next regular business Day. Most museums only allow reservations to be booked about two months in advance, so if you have placed your order long before your departure date, PersiaTours may wait to process it.
How will I know if the reservations or reservations
with pre-paid tickets have been confirmed?Once your reservations are confirmed and the payment has been processed, PersiaTours will send you the necessary information via your requested method (mail, fax, or e-mail). When the information is mailed to you, PersiaTours will send an e-mail letting you know that the information has been sent and when to expect the package.
What does "reservation
and pre-paid tickets" mean? Your tickets will be reserved and pre-paid for the date and time of your visit. You will be provided with a PersiaTours voucher indicating a reservation number. The actual tickets will be held for you at the museum. Present your PersiaTours voucher at the museum to redeem your tickets. It is not possible to make only the reservation without prepaying the tickets for these museums.
What does "reservation only" mean?
Your tickets will be reserved for the date and time your request. You will be provided with a PersiaTours voucher indicating a reservation number. The actual tickets will be reserved for you at the museum. Present your PersiaTours voucher at the museum to claim and pay for your reserved tickets. Most museums will not accept a credit card for payment of reserved tickets, therefore it is advisable to bring cash to the museums.
Why do some museums offer reservation service only?
Depending on the policy of the museum, it may not be possible to purchase advance tickets. The iran armenian, for example, only sells tickets at the box office on the Day of use. Where "reservation only" is indicated, this means that it is only possible to reserve the tickets, and that they must be purchased upon arrival at the box office.
Why does PersiaTours charge for
Reservation Only service? PersiaTours does not receive any commission on museum reservations. In providing customers with the choice of premier museum reservations, PersiaTours must factor in the additional costs involved with: maintaining relationships with the museums; administrative order processing; customer service; and a time-consuming procedure of checking and double-checking the volume of requests processed.
What if I am leaving in
a few day and my voucher hasn't arrived yet?
If your requested voucher has not arrived prior to your departure date, it is your responsibility to contact PersiaTours at least one full business Day before your departure so that the necessary information can be resent (via fax or e-mail).
What if the exact time I ask for is not available?
Though PersiaTours will do its best to guarantee your requested time, we reserve the right to book 15 minutes before and 90 minutes after your requested time. In absence of alternative instructions, the PersiaTours decision is final. Therefore, we strongly recommend you provide us with all information and instructions in connection with your order, including all limitations that apply. This information can be provided in the comments box on the last page of the order process. If PersiaTours is unable to confirm reservations near your requested time, no reservation will be made and your credit card will not be charged.
Can I change my
reservation time/date? Once your reservation is confirmed, it may still be possible to change the date and time of your visit, depending on availability and individual museum policies. Some museums have special policies that make changes impossible. For example, it is not possible to change a reservation at The Last Supper within 15 day of the reserved time. In the case where a client would like to change the time or date on a confirmed reservation, and the change is possible, the request must be made in writing (via e-mail or fax) and there will be a $5.00 per ticket change fee.
What if I am late for my reserved entrance time?
If you are late for your reserved entrance time, there is no guarantee that your reservation will be honored by the museum. The tickets must be redeemed according to the instructions on your confirmation voucher. Usually, tickets must be picked up about 30 minutes in advance. If you are not at the museum in advance, you may lose the reservation, and there will be no refund.
What if I miss my reservation time?
If you miss your reserved entrance time, there is no guarantee that your reservation will be honored by the museum. There will be no refund if you miss your reserved entrance time. If you are worried that you may arrive late to the museum, it is best to choose a later time of Day for your entrance.
What if I do not have my voucher with me when I
arrive at the museum? Your reservation will only be honored by the museum box office if you present the PersiaTours voucher with the necessary reservation number on it to the museum. If you do not bring the voucher with you to the museum, you will lose your reservation, and there is no refund.
What if I decide not to use my reserved or
reserved and pre-paid ticket? If you do not use your reservation, there is no refund of the ticket price.
What if I am unable to use my reservation because
of a strike? If there is a strike at the museum or a general strike that affects the museums, PersiaTours is usually able to offer a full refund less $5.00 per ticket (to cover PersiaTours's processing fees.)
Will I have to wait in line to pick up my reserved
or reserved and pre-paid ticket? Most museums have a separate ticket window or entrance for those holding advance reservations. This allows you to avoid the longer general admissions lines.
What if there is an exhibition at the museum?
When there is an exhibition at a museum, PersiaTours does its best to inform the client. The cost of the exhibition is included in the ticket cost even if the client will not be attending the exhibition.
Are PersiaTours's prices in US Dollars or Euros?
All of the prices for PersiaTours services are quoted in US Dollars. Only in the case where tickets are only reserved and not pre-paid will the cost of the tickets be mentioned in Euros. In this case, the reservation fee is still quoted in US Dollars.
Are there Combination tickets or open-ended tickets
available? The only Combination tickets available on our website are the Kerman Cards and Tehran Cards, and these Cards include only the museums/sites listed. For all individual museum ticket reservations, a date and time must be specified, and it is only possible to use these tickets at the exact time of the reservation.
What if I am a travel agent placing an order for a
client? Travel agents should place the order in the name of the client and indicate the appropriate agency information (agency name and address, agent name, contact information) in the comments box on the last page of the order process. Please contact PersiaTours directly if you have any other questions about placing an order for a client.
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